At YASAF TECH CENTRE, we value our customers and strive to ensure satisfaction with every purchase. This policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Return Eligibility

  • Customers may return products within 15 days from the date of purchase.
  • Items must be returned in the same condition as bought, unused, and with all original packaging, accessories, and receipts.
  • Products that show signs of damage, misuse, or alteration may not be accepted.

2. Exchanges

  • Product exchanges are allowed within the 15-day return period.
  • Exchanges are subject to product availability.
  • If the exchanged item has a price difference, the customer will be required to pay or will be refunded the difference accordingly.

3. Refunds

  • Once a returned product is received and inspected, refunds will be processed.
  • Refund processing takes between 1 to 7 working days after approval.
  • Refunds will be issued using the original payment method where applicable.

4. Return Method

  • All returns must be made in person at our physical store.
  • We do not accept courier or mail returns unless otherwise agreed.

5. Shipping & Transport Costs

  • Any shipping or transport costs related to returns are the responsibility of the customer.
  • YASAF TECH CENTRE does not cover delivery or return shipping fees.

6. Non-Returnable Items

Some items may not be eligible for return due to hygiene, software licensing, or manufacturer restrictions. Customers will be informed at the time of purchase where applicable.

7. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

YASAF TECH CENTRE
đź“ž Phone: +254720737324
📧 Email: support@yasaftechcentre.com
đź“Ť Location: Junction Trade Center, 5th Floor, Shop 501, Nairobi, Kenya